Contact of Faculty of Science and Technology
    Address: Room 4040, 4th Floor, FST Building, E11
    Avenida da Universidade, Taipa, Macau
    Tel.: (853) 8822-4963
    Fax: (853) 8822-2426
    E-mail:fst.suggestion@um.edu.mo
    Service hours:Mondays to Thursdays:9:00 to 13:00 and 14:30 to 17:45
     Fridays:9:00 to 13:00 and 14:30 to 17:30
      Closed on Saturdays, Sundays and University Holidays

Mission
  • To provide efficient and proficient services to students at the Faculty of Science and Technology.

PP Service Target Groups
  • FST students;

Performance Pledge

PP service

Service Quality Indicator

1. Status Management

Application for Withdrawal/ Deferral of Study

Complete within
3 working days after
deadline of application

Application for resumption/re-admission

Complete within
3 working days after
deadline of application

2. Course Management

Application for Course Waiver / Exemption

Complete within
10 working days after
deadline of application

Course retaking applications for master program

Complete within
4 working days

3. Examination

Application to Supplementary Exam

Complete within
10 working days after
the last examination

Application to Resit Examination

Complete within
10 working days after
deadline of application



Performance Pledge Achievement in year 2018 (Until 31 Dec 2018)

PP service Service Quality Indicator Handling Time Achievements Remarks
Status Management Application for Withdrawal/ Deferral of Study Complete within
3 working days after
deadline of application
100% ---
Application for resumption/re-admission Complete within
3 working days after
deadline of application
100% ---
Course Management Application for Course Waiver / Exemption Complete within
10 working days after
deadline of application
100% ---
Course retaking applications for master program Complete within
4 working days
--- ---
Examination Application to Supplementary Exam Complete within
10 working days after the last examination
--- ---
Application to Resit Examination Complete within
10 working days after deadline of application
100% ---


Reports Scope of Services
  • Handle students' applications and provide assistance.

Suggestions and Complaints
Please send your comments or complaints by either mail, fax or e-mail to:
General Office, Faculty of Science and Technology
Address: Room 4040, 4th Floor, FST Building, E11
Avenida da Universidade, Taipa, Macau
Tel.: (853) 8822-4963
Fax: (853) 8822-2426
Email:fst.suggestion@um.edu.mo